At Maple Logos, we strive to ensure your satisfaction with every digital item you purchase. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Logo Designs and Digital Assets:

   • Due to the nature of our products being digital and downloadable upon purchase, refunds on logo designs and digital assets are available within 14 days of purchase if the item has not been downloaded or accessed.

2. Video Editing Services:

   • Refunds for video editing services are available before the commencement of the editing process. Once the editing process has started, refunds may be considered on a case-by-case basis, depending on the extent of work completed.

3. Eligibility for Refunds:

   • To be eligible for a refund, please reach out to our customer support team at [support email] within the specified refund period with your order details and reason for the refund request.
   • Refunds will be processed using the same payment method used for the original purchase.

4. Non-Refundable Circumstances:

   • Completed or downloaded digital items are not eligible for refunds.
   • Refunds will not be provided for services already rendered, such as completed video editing projects or logo designs that have been finalized and delivered.

5. Exceptional Circumstances:

   • In certain exceptional cases, where there are clear issues with the product or service delivered, we will strive to resolve the issue to your satisfaction. Please contact our support team for assistance.

6. Contact Us:

   • For any refund-related inquiries or assistance, please contact our customer support team at [email protected] with your order details and concerns.

This refund policy is subject to change without prior notice. Please review this policy periodically for any updates.